Effective Date: April 16, 2026
1. Introduction
The following Terms of Service apply to True Wireless, Inc. ("True") services, products, subsidiaries, affiliates, and mobile phones. Please read these terms of use carefully. By accessing or using our Site, purchasing, activating, and/or using any True products, or services in any way, you are agreeing to comply with these Terms of Service, including any policies and guidelines incorporated by reference (referred to collectively as the "Terms of Service"). These Terms of Service are a legally binding Agreement between you and True. Any changes or modifications to these Terms are effective and will be binding upon you when posted on our website at gotruewireless.com. Because these Terms of Service are subject to change at any time, you should always check our website for the most current version.
When you accept these Terms of Service, you represent that you are at least 18 years of age and that you meet the eligibility standards for True service.
2. Our Right to Make Changes
These Terms of Service may change at any time, including the prices for True's products and/or services without notice or obligation. Unless expressly prohibited by law, we reserve the right to modify or cancel this service or your account or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms of Service without notice or obligation. Your right to use our service is subject to our business policies, practices and procedures, rates and these Terms of Service, which we may change at any time.
Further, we may remotely change your phone's software, applications, or programming without notice. This could affect information stored on your phone, your phone's programming, and how you are able to use your phone. All aspects of the Service, including, Plan rates, offerings, features, functionality and other product specifications are subject to change without notice or obligation. Unless prohibited by law, we reserve the right to modify, change, or cancel any part of your service at any time including but not limited to rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your Terms without notice or obligation.
3. Mobile Telecommunications Services
Airtime may be used for domestic calling and for related services as provided in these Terms of Service. True provides service for personal use only. Service may not be transferred to any third party or shared among multiple individuals.
You may not use our service in a manner that interferes with another customer's use of our service. Our ability to provide good service maybe impaired when customers place an abnormally high numbers of calls, send or receive an unusually high number of messages, or repeatedly place calls of unusually long duration, when compared to typical usage by other customers on similar service plans. Such atypical usage suggests that a mobile phone is being used other than for personal use in violation of these Terms of Service. True has safeguards to ensure that its customers do not use the service in a manner inconsistent with personal, non-commercial use, including terminating or suspending service to the customer violating this policy. All plans and features may change or be discontinued at any time without notice.
4. Lifeline Eligibility
To be eligible for the True Lifeline services, you must meet the applicable eligibility standards described in these Terms and reside within a True, ETC service area. Eligibility for the True Lifeline services varies by state. You may qualify for True if you participate in any of the government programs listed on your True application or based on household income eligibility standards. If you seek to qualify for True Lifeline services, based upon participation in a qualifying federal or state program or by household income eligibility standards, you will be required to provide proof of program participation and/or documentation of your household income.
By completing the True application, you consent to the release of your information, including to the Universal Service Administrative Company and commercial databases for identity verification, as required for the administration of your True Lifeline service. This includes, but is not limited to, your name, address, telephone number, and partial social security number, date of birth, financial information and qualifying program or income level.
True reserves the right to review your eligibility status at any time and requires you to provide written documentation of either your household income or your participation in a qualifying federal or state program. You may only receive Lifeline Assistance for a single landline or wireless telephone account at your principal residence. If you or any member resident at your primary address receives Lifeline Assistance from any other telephone company, you are responsible for notifying your current service provider that you have been approved for Lifeline Assistance through True.
Eligibility for True Lifeline services may not transfer to a third party. Benefits received under the True Lifeline service, including but not limited to, any voice minutes received under the True Lifeline services may not be transferred.
5. UNLIMITED Services
UNLIMITED DOES NOT MEAN UNREASONABLE USE. For any Service that includes unlimited features, "unlimited" does not mean unreasonable use. UNLIMITED voice, text, and data services are provided solely for dialog between two individuals and for normal, non-commercial use. Other uses have a disproportionate impact on network resources and our ability to manage our network efficiently and are therefore considered unreasonable. UNLIMITED services may not be used for conference calling, 3-way calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individuals. If True finds that you are using an UNLIMITED service offering for anything other than dialog between two individuals, True may at its option terminate your service or change your plan to one with no UNLIMITED usage components. True reserves the right to cancel or deactivate Service without notice, in order to protect the Carrier's network from harm due to any cause including, without limitation, the excessive and/or improper use of True service.
You agree not to use True service in any way that is illegal, fraudulent or abusive, as determined by True in its sole discretion. You may not alter any of the hardware or software on your True phone for any purpose. We may change your mobile phone's software, applications or programming remotely and without notice. This may affect stored data or other personal information or programming on your mobile phone for which we are not responsible. True phones may not be purchased in bulk or sold to third parties.
6. Payment Methods for Paid Service Options
You can purchase one of our Top-Ups through one of the following payment methods: (1) credit/debit card (2) Money Gram (3) contacting customer service, or (4) buying a True Top-Up card at any of our retail locations. Sales taxes will apply.
Taxes and surcharges are not included in our pricing for service options. True charges state and local sales taxes. The amount of these surcharges is subject to change and may vary from time to time and by area. Third party retailers are responsible for collecting sales taxes and in certain states, regulatory fees, for Top-Up transactions that occur through such third party retailers. Taxes and fees are subject to change without notice.
7. International Calling, Messaging, & Data
- International Calling: All phone plans include calls made in the 50 United States and do not include international calls. The placement of calls outside the domestic US may result in the termination of service at the sole discretion of True.
- Messaging: You can send and receive text messages of up to 160 characters on your True phone. Text messages will be valued generally at 1 talk minute per message sent and/or received on True's basic voice and broadband plans (talk/SMS values may vary).
- Unsolicited Messages: If you are found to be sending spam from your True phone, we may terminate your service without further notice.
- Data Services: True, in its sole discretion, may interrupt or suspend access due to abuse, excessive use, or violations of the Terms of Service. Data services may be throttled based on the underlying carrier providing services.
8. Billing, Roaming & Disputed Charges
Balance Inquiries: You may check your balance at any time free of charge by contacting customer service or online at gotruewireless.com. Calls are billed in one-minute increments, with a minimum time per call of one minute.
Roaming: A roaming charge will apply when making or receiving calls outside the home coverage area. Dialing 411 on your keypad may affect your plan and could result in additional charges to your account.
Disputed Charges: If you think that there has been an error in any charge to your account, you must notify us immediately. If you do not notify us within a 30-day period of the error, you waive any right to dispute the charge.
No Refunds: All Top-Up sales are final and non-refundable regardless of who uses or possesses your mobile phone after you buy airtime. Monthly charges are non-refundable.
9. Returns, Lost Phones & Transfers
- Returns: If within the first seven (7) days after receiving your mobile phone that you have purchased from True, you are not fully satisfied, you may return the phone with the original box and accessories for a full refund of the amount you paid for the mobile phone.
- Lost or Stolen Equipment: If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss.
- Transferring Service: The mobile phone we provide to you, free of charge, is the property of True. If you wish to transfer this mobile phone to another telecommunications provider, you must purchase the mobile phone for the retail rate of the phone.
10. Acceptable Use of True Products and Services
You may not use True's service for any illegal purpose, including harassing, threatening, abuse, defaming, or slandering any individual or entity. You may not use our service in a manner that interferes with another True customer's use of our service. True Products and Services are sold exclusively for use by you, the end consumer. The unauthorized use or resale of your True phone constitutes a violation of this Agreement.
11. Dispute Resolution & Arbitration
True and you, each agree to contact one another first, with any disputes. We each agree to negotiate in good faith to resolve any dispute. To the extent permitted by law, if a claim proceeds in court, we each also waive any right that we may have to trial by jury in any lawsuit or other proceeding.
Binding Arbitration: Any dispute or claim, including those against any of our subsidiary, parent or affiliate companies, arising out of or relating to this Agreement, our Privacy Policy or the Service or any equipment used in connection with the Service will be resolved by binding arbitration except that you may take claims to small claims court if they qualify for hearing by such a court. You must first present any claim or dispute to us by contacting Customer Care. The arbitration shall be conducted in accordance with the American Arbitration Association ("AAA") under the Wireless Industry Arbitration Rules. Waiver of Class Actions: Both you and we are waiving certain rights to litigate disputes in court on a consolidated, class wide or representative basis.
12. Warranties and Limitation of Liability
We do not manufacture our mobile phones or other equipment. The only warranties applicable to such devices or equipment are those extended by the distributor. We have no liability, therefore, in connection with mobile phones and other equipment or for manufacturers' acts or omissions.
All mobile phones, handsets, devices, accessories, and materials are provided by True on an "as is" basis and as available, without any warranty or representation of any kind, whether express, implied, statutory or otherwise. We make no representations that the devices will meet your requirements and we do not guarantee that any phone or software accessible through True will be undamaged.
13. Equal Employment Opportunity
True provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. True expressly prohibits any form of workplace harassment. Improper interference with the ability of True's employees to perform their job duties may result in discipline up to and including discharge.
These Terms of Service supersede all oral or written communications and understandings between you and True. This Agreement constitutes the entire Agreement between You and True Wireless, Inc.